We stand behind what we sell. If something is wrong with your order we will make it right at our cost. If you simply changed your mind, you can still return it — the terms below just differ, and we would rather be upfront about that than bury it.
If the item is faulty, damaged, or not what you ordered
Email support@alpha-academy.com within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including any shipping, and we cover the return cost. In most cases you will not need to send the item back at all.
If you changed your mind
You have 30 days from delivery to request a return on an unused item in its original packaging. Because shipping to you was free and already paid for by us, a change-of-mind return carries two deductions, both disclosed here before you buy:
- Return postage — you arrange and pay for sending the item back.
- A 15% handling fee — this covers the outbound shipping we absorbed, payment processing that is not returned to us, and restocking.
The remainder is refunded to your original payment method. We will always tell you the exact figure before you send anything back, so there are no surprises.
What we cannot accept back
- Perishable food and grocery items
- Personal care, beauty and hygiene products once opened or used
- Items returned used, damaged after delivery, or missing parts or packaging
- Anything marked final sale on its product page
How to start a return
- Email support@alpha-academy.com with your order number and the reason.
- We reply within 12 hours with the outcome, the return address, and the exact refund figure.
- Send the item back. Returns sent without contacting us first cannot be processed.
- Once it arrives and is checked, your refund is issued within 3–5 business days.
Exchanges
We do not process direct exchanges. Return the original and place a new order — it is faster and you get the item sooner.